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Summary:

Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.

See the More information section for detailed information.

This article helps you fix the problem. To have us fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me:

To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.

Fix this problem
Microsoft Automated Troubleshooting Services: Your CD or DVD drive cannot read or write media.

Let me fix it myself:

Important: Backup the registry before modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following link: http://support.microsoft.com/kb/322756

This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator. If you need help verifying that you are an administrator, visit the following Microsoft Web site:

http://support.microsoft.com/gp/admin

Windows 7

loadTOCNode(2, 'resolution'); To resolve this problem on a computer that is running Windows 7, use the Open Playing and Burning CDs, DVDs, and Blu-ray Discs troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:

http://windows.microsoft.com/en-us/windows7/Open-the-playing-and-burning-cds-dvds-and-bluray-discs-troubleshooter

If this troubleshooter does not work, try to use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

Windows Vista

loadTOCNode(2, 'resolution');
  1. Click Start, and then click All Programs.

  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK.

    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

  4. In the navigation pane, locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  5. In the right pane, click UpperFilters.

    Note: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note: If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.

Windows XP

loadTOCNode(3, 'moreinformation');
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  4. In the right pane, click UpperFilters.

    Note: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.

    Note: If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.

Did this fix the problem?

More Information:

This issue may have occurred after one of the following situations:

  • You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
  • You install or uninstall CD or DVD recording programs.
  • You uninstall Microsoft Digital Image.

You may see one of the following error messages:

  • One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.

    Error message 1

    The device is not working properly because Windows cannot load the drivers required for this device (Code 31).

    Error message 2

    A driver for this device was not required, and has been disabled (Code 32 or Code 31).

    Error message 3

    Your registry might be corrupted. (Code 19)

  • An "error code 39" error message.
  • A message that resembles the following appears in the notification area:

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate

Keywords: MS Article ID 982116

 

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