Manual Uninstallation of Norton Products


Please find the manual Uninstallation of Norton Products

-- Delete Hkey current user / software / SYMANTEC
-- Delete Hkey local machine / software / Microsoft / windows / current version / uninstall / sevinst,symsetup,livereg,liveupdate
-- Delete Hkey local machine / software / Symantec
-- Delete Hkey users / .DEFAULT / software / Symantec
-- Delete C:\Program Files\Symantec , Norton
-- Delete C:\Program Files\Common Files\Symantec shared
-- Delete C:\Documents and settings\All user\Application Data\Symantec

Note: for 2009 products, " Symantec " will change to " Norton " . Also Please do remember to take the backup of the registry before doing a manual uninstallation.

Before uninstalling Norton Internet Security or Norton 360 make sure that you take backup of customer s Identity Safe data

Click on configure next to Backup Identity Safe Data option to take backup of logins and passwords:

How to backup and restore Identity Safe data in Norton 360 2.0

Backup Identity Safe data

1. Start Norton 360.
2. Click Settings.
3. Click Identity Safe Profile.
4. If you are not able to view the Identity Safe Profile option, click Log in to Identity Safe and type in your password.
5. In the left pane, click Backup & Restore.
6. Click Backup.
7. Click Browse and select the location where you want to backup the Identitiy Safe passwords.
8. For added security, you can assign a password to this backup.

Click OK.

Restore Identity Safe data

1. Start Norton 360.
2. Click Settings.
3. Click Identity Safe Profile.
4. In the left pane, click Backup & Restore.
5. Click Restore.
6. When you receive the warning message, click Yes to confirm.
7. Click Browse and locate the backup file which you want to restore.
8. If you have assigned a security password to the backup, enter the password.
9. Click OK.

Budump.exe backs up your Norton 360 Secure Online Storage backup settings, and restores it when you reinstall Norton 360. Budump.exe runs quickly and silently.

1 Click the button to download BUdump.exe.

2 Click Save.
Save the file onto your Windows desktop.

3 On the desktop, double-click the BUdump.exe file.
4 Click Run.

Don ts:

Do not run Norton Removal Tool or delete Norton/Symantec files if customer has Norton Ghost, Norton Save and Restore etc. installed and if he/she doesn t have CD or Product key to reinstall them. Kindly open Add/Remove Programs or Programs and features to check whether these software are installed or not.

The locations where we can get the product key in all Norton products

1. HKLM\Software\Symantec\CCPD-LC\KStore\00000082\000000e6\00000026f- Key

2. C:\Documents and settings\User profile\ My Documents\Symantec

3. Customers Norton Account

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