How do you uninstall McAfee Internet Security 7 or 8 (2005 or 2006) when Add/Remove programs does not work.

Summary:

Removing McAfee Internet Security using this article should only be done if Add/Remove Programs does not work. Each component has to be removed separately and there are five components that need to be removed. If some components are successfully removed using Add/Remove Programs then those sections can be skipped in the remove process.

McAfee have provided tools for four of the components. There is no tool for the McAfee Internet Security component but the manual process is just a sequence of folders that need to be removed. Try the automatic tools first and only if they don't work resort to the manual process. NOTE: the Privacy Service Tool should only be used for version 4.x or 7.x. 7.x is the one provided with McAfee Internet Security 2006.

Remove VirusScan Using the Uninstall Tool:

Here is a link to the original article http://ts.mcafeehelp.com/displaydoc.asp?frames=1&docid=71541&CategoryId=95310. If you need to e-mail something to the customer this is the best thing to e-mail.

  1. Download and save the VSCleanupTool.exe (download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe) to your desktop. Here's the link if you need to read this to the customer:

    http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe

  2. Locate VSCleanupTool.exe on your desktop and double-click to launch.
  3. The removal tool will schedule and display a time when the removal process will begin.
    Note: The displayed time should be within one minute of the current system time shown in the bottom right side of the screen.
  4. Removal will begin at the displayed time.
  5. During this process, several icons will be created on your desktop. All of these new icons, except one, will be removed when the uninstall is complete and the computer has been restarted. The file mccleanup.log will remain on the desktop. Once you have verified the removal was successful, you can delete this file.
  6. When finished, the following message will be displayed: The machine must reboot to complete the uninstallation. Reboot now?
  7. Press "Y" on your keyboard to restart your computer and complete the removal process.

Remove Personal Firewall Plus Using the Uninstall Tool:

Here's a link to the original article http://ts.mcafeehelp.com/displaydoc.asp?frames=1&docid=71501&CategoryId=243&Search=1. If you need to e-mail something to the customer this is the best thing to e-mail.

  1. Download and save the MPFCleanupTool.exe (download.mcafee.com/products/licensed/cust_support_patches/MPFCleanupTool.exe)to your desktop. Here's the link if you need to read this to the customer:

    http://download.mcafee.com/products/licensed/cust_support_patches/MPFCleanupTool.exe

  2. Locate MPFCleanupTool.exe on your desktop and double-click to launch.
  3. The removal tool will schedule and display a time when the removal process will begin.
    Note: The displayed time should be within one minute of the current system time shown in the bottom right side of the screen.
  4. Removal will begin at the displayed time.
  5. During this process, several icons will be created on your desktop. All of these new icons, except one, will be removed when the uninstall is complete and the computer has been restarted. The file mccleanup.log will remain on the desktop. Once you have verified the removal was successful, you can delete this file.
  6. When finished, the following message will be displayed: The machine must reboot to complete the uninstallation. Reboot now?
  7. Press "Y" on your keyboard to restart your computer and complete the removal process.

Remove Privacy Service Using the Uninstall Tool (version 4.x or 7.x only):

Here's a link to the original article http://ts.mcafeehelp.com/displaydoc.asp?frames=1&docid=71517&CategoryId=243&Search=1. If you need to e-mail something to the customer this is the best thing to e-mail.

  1. Go to the Privacy Service removal tool page. Here's the link if you need to read this to the customer:

    http://download.mcafee.com/molbin/iss-loc/mps/tools/RemoveMps.exe

  2. Save the file to your desktop.
  3. Once the download completes, open the file (RemoveMps.exe).
  4. A confirmation box appears. Click Yes.
  5. Once complete, click the Restart button.
  6. If Privacy Service is the only McAfee service installed on your computer, uninstall SecurityCenter.

Remove SpamKiller Using the Uninstall Tool (all blocked e-mail will be lost):

Here's a link to the original article http://ts.mcafeehelp.com/displaydoc.asp?frames=1&docid=69205&CategoryId=243&Search=1. If you need to e-mail something to the customer this is the best thing to e-mail.

  1. Download and save the MSKCleanupTool.exe to your desktop. Here's the link if you need to read this to the customer.

    http://download.mcafee.com/products/licensed/cust_support_patches/MSKCleanupTool.exe

  2. Locate MSKCleanupTool.exe on your desktop and double-click to launch.
  3. The removal tool will schedule and display a time when the removal process will begin.
    Note: The displayed time should be within one mintute of the current system time shown in the bottom right side of the screen.
  4. Removal will begin at the displayed time.
  5. During this process, several icons will be created on your desktop. All of these new icons, except one, will be removed when the uninstall is complete and the computer has been restarted. The file mccleanup.log will remain on the desktop. Once you have verified the removal was successful, you can delete this file.
  6. When finished, the following message will be displayed: The machine must reboot to complete the uninstallation. Reboot now?
  7. Press "Y" on your keyboard to restart your computer and complete the removal process.

Manual Uninstall of Virus Scan:

Edit the registry:

  1. From the Taskbar, click Start.
  2. Click Run.
  3. Type regedit and then click OK.
  4. Click (+) next to HKEY_LOCAL_MACHINE.
  5. Click (+) next to Software.
  6. Click (+) next to McAfee.com
  7. Delete any instance of a VirusScan folder or VSO folder
  8. Click (+) next to Microsoft.
  9. Click (+) next to Windows.
  10. Click (+) next to CurrentVersion.
  11. Select the Run folder.
  12. Right-click and delete each of the following (if present):

    • VirusScan
    • VirusScan Online
    • VSOChecktTask
  13. Select the Uninstall folder.
  14. Right-click and delete VirusScan Online.
  15. Close the Registry Editor.
  16. Restart your computer.

Remove Temporary Internet Files (Cache):

Delete all McAfee files/folders:

  1. From the Taskbar, click Start.
  2. Click Run.
  3. Type Explorer and click OK.
  4. Double-click My Computer.
  5. Double-click C: drive.
  6. Delete the MC?????.tmp folder(s), if present.
    Note: ? = these could be numbers or letters.
  7. From the C: drive, double-click Program Files.
  8. Double-click McAfee.com.
  9. Delete the VSO and Shared folders, if present.
  10. Close the Windows Explorer window.
  11. Click the Start button.
  12. Click Run.
  13. Type %windir% and click OK.
  14. Find and delete the MCBIN folder (if exists).

Remove ActiveX components:

  1. Double Click My Computer
  2. Double Click the C: drive icon
  3. Double Click the Windows folder (Note: This folder name may be WINNT for users with Windows 2000 or XP upgraded from 2000)
  4. Double Click the Downloaded Program Files folder
  5. Delete any McAfee ActiveX components (examples: McAfee.com Operating system class, McAfee Installer Class, McAfee TYP class, McAfee Tree class.)

Manual Uninstall of Personal Firewall/Plus:

I. Boot into Safe Mode:

  1. Shut down the computer (turn it off).
  2. Wait 20 seconds.
  3. Turn on the computer and immediately press the F8 key on the keyboard, once every second.
    Note: If you get a keyboard error, press the F1 key and continue pressing the F8 key once every second.
  4. The Windows Startup Menu appears or Advanced Options Menu. Select option (Safe Mode).
  5. Press the Enter key.
    Note: This may take longer than a normal boot.
  6. A dialog box confirms that Windows is in Safe Mode. Click OK.

II. Delete the Personal Firewall folders:

  1. From the Taskbar, click Start.
  2. Click Run.
  3. Type Explorer
  4. Click OK.
  5. Double click My Computer.
  6. Double click C: drive.
  7. Delete the MC?????.tmp folder(s), if present.
    Note: ? = these could be numbers or letters.
  8. From the C: drive, double click Program Files.
  9. Double click McAfee.
  10. If present, delete the Personal Firewall folder and MPF folder.

III. Perform a search on your C: drive for a file named STATUS.MPF and delete any instance found.

This file will most likely be found in C:Windows\System or C:\Windows\System32, depending upon your operating system.

IV. Delete the registry keys

  1. Click the (+) next to HKEY_LOCAL_MACHINE
  2. Click the (+) next to SOFTWARE
  3. Click the (+) next to McAfee.com
  4. Delete any instance of a Personal Firewall folder or MPF folder
  5. Click on the (+) next to Microsoft
  6. Click on the (+) next to Windows
  7. Click on the (+) next to Current Version
  8. Click on the Run folder to highlight it
  9. On the right side delete the MPFExe file
  10. Back on the left side click on the (+) next to Uninstall
  11. Scroll down and delete the Mcafee.com Personal FireWall Plus folder
  12. Highlight My Computer at the top and then click on Edit
  13. Then click on Find and search for MpFireWall.sys and delete all references
    Note: You need to tap F3 after each file that you delete for the FireWall to run the search again until it says, 'Finished searching through the registry'.
  14. Close the Registry Editor.

VI. Run a search on the C: drive for MpFireWall.sys as well and delete all references, if any.

VII. Remove ActiveX components

  1. Double-click My Computer
  2. Double-click the C: drive icon
  3. Double-click the Windows folder. (Note: This folder name may be WINNT for users with Windows 2000 or XP upgraded from 2000)
  4. Double-click the Downloaded Program Files folder
  5. Delete any McAfee ActiveX components (examples: McAfee.com Operating System class, McAfee Installer class, McAfee TYP class, McAfee Tree class.)

Mnual Uninstall of Privacy Service:

Step 1: Remove the LSP layer

  1. From the Taskbar, click Start.
  2. Click Run.
  3. Type command.
  4. Click OK.
  5. A window with a black background appears. The last line of text in the window starts with C:\WINDOWS> (followed by a blinking cursor). Type CD\.
  6. Press the Enter key on your keyboard.
    Windows 95/98/ME users type: CD WINDOWS\SYSTEM
    Windows 2000/Windows XP upgraded from Windows 2000/Windows NT users type: CD WINNT\SYSTEM32
    Windows XP users type: CD WINDOWS\SYSTEM32
  7. Press the Enter key.
  8. Type REGSVR32 /U MCLSP.DLL
  9. Press the Enter key.
  10. Ignore any error messages and type EXIT to close the command prompt.

Step 2: Delete the registry keys

  1. Click (+) next to HKEY_LOCAL_MACHINE.
  2. Click (+) next to Software.
  3. Click (+) next to Microsoft.
  4. Click (+) next to Windows.
  5. Click (+) next to CurrentVersion.
  6. Select the Run folder.
  7. On the right side, click to highlight MPSExe.
  8. Choose Delete.
  9. Click Yes to confirm deletion.
  10. On the left side of the screen, click (+) next to Uninstall.
  11. Click to highlight the McAfee Privacy Service folder.
  12. Press the Delete key.

Step 3: Un-register remaining components

  1. Close all windows.
  2. From the Taskbar, click Start.
  3. Click Run.
  4. Type command.
  5. Click OK.
  6. A window with a black background appears. The last line of text in the window will look something like C:\Windows> (followed by a blinking cursor). Type CD\
  7. Press the Enter key.
  8. Type CD PROGRA~1\McAfee.com\MPS
  9. Press the Enter key.
  10. Type Mscifapp /unregserver
  11. Press the Enter key.
  12. Type Regsvr32 /u mcgdping.dll
  13. Press the Enter key.
  14. Type Regsvr32 /U mcbrhlpr.dll
  15. Press the Enter key.
  16. Type Exit
  17. Press the Enter key.
  18. Close all windows.
  19. Restart the computer.

Step 4: Delete the McAfee Privacy Service Files

  1. Double-click the My Computer icon on the desktop.
  2. Double-click the C: drive.
  3. Double-click the Program Files folder.
  4. Double-click the McAfee.com folder.
  5. Click to highlight the MPS folder.
  6. Press the Delete key.
  7. Click Yes to any confirmation prompts.
  8. Close all windows.
  9. Press the F3 key to open the Search dialog box.
  10. In the 'Named' field, type MCLSP
  11. In the 'Look In' field, select C:\ Drive.
  12. Press the Enter key.
  13. Delete the MCLSP.DLL file.
  14. Delete the MCLSPHLR folder.
  15. From the Taskbar, click Start.
  16. Click Programs.
  17. Click McAfee.
  18. Right-click McAfee Privacy Service.
  19. Click Delete.
  20. Confirm deletion.

Step 5: Remove remaining registry keys

  1. From the Taskbar, click Start.
  2. Click Run.
  3. Type regedit
  4. Press the Enter key.
  5. Click (+) next to HKEY_LOCAL_MACHINE.
  6. Click (+) next to Software.
  7. Click (+) next to McAfee.com.
  8. Click to highlight the folder next to MPS or Privacy Service.
  9. Press the Delete key
  10. Confirm deletion.
  11. Click (+) next toAgent.
  12. Click (+) next to Apps.
  13. Click to highlight the folder next to MPS.
  14. Press the Delete key.
  15. Confirm deletion.
  16. Close all windows.
  17. Restart the computer.

Loss of Internet Connection:

Note: Only follow these instructions if you cannot access the Internet.

  1. From the Taskbar, click Start.
  2. Click Run.
  3. Type command
  4. Click OK.
  5. A window with a black background appears. The last line of text in the window will look something like C:\WINDOWS> (followed by a blinking cursor). Type CD\
  6. Press the Enter key.
  7. Type CD WINDOWS\SYSTEM (Win2k/XP users type CD WINNT\SYSTEM32)
  8. Press the Enter key.
  9. Type INSTLSP -D.
  10. Press the Enter key, wait for command prompt to return.
  11. Restart the computer.

You should now be able to access the internet.

Remove ActiveX components:

  1. Double-click My Computer
  2. Double-click the C drive icon
  3. Double-click the Windows folder (Note: This folder name may be WINNT for users with Windows 2000 or XP upgraded from 2000)
  4. Double-click the Downloaded Program Files folder
  5. Delete any McAfee ActiveX components (examples: McAfee.com Operating system class, McAfee Installer Class, McAfee TYP class, McAfee Tree class.)

Manual Uninstall of McAfee SpamKiller:

Note: The instructions in this document will guide you through deleting specific items from your computer. If you are instructed to delete an item that you cannot find, skip that step and continue with the next step. Some steps may not be applicable to your installation.

Delete the Registry Keys:

Note: The following steps may be more easily followed if you close and reopen the Registry Editor between each step. To close the Registry Editor click the X in the top right corner of the Registry Editor window. To reopen the Registry Editor follow steps 1 - 3 in the "Backup the Registry" section above.

  1. Open HKEY_LOCAL_MACHINE>Software>McAfee.com and remove the SpamKiller entry:

    • Double click on HKEY_LOCAL_MACHINE.
    • Double click on Software.
    • Double click on McAfee.com.
    • Single click on SpamKiller so it is highlighted then press the Delete key on the keyboard to remove this entry.
  2. Open HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>run and remove SpamKiller references:

    • Double click on HKEY_LOCAL_MACHINE.
    • Double click on Software.
    • Double click on Microsoft.
    • Double click on Windows.
    • Double click on CurrentVersion.
    • Double click on Run.
    • Single click on MSKEXE (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry
    • Single click on MSKAGENTEXE (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry
    • Single click on MSKDetectorExe (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry
    • Single click on MSKSrvr.exe (if it exists) so it is highlighted then press the Delete key on the keyboard to remove this entry
  3. Open HKEY_LOCAL_MACHINE>Software>Microsoft>Windows>CurrentVersion>Uninstall and remove SpamKiller:

    • Double click on HKEY_LOCAL_MACHINE.
    • Double click on Software.
    • Double click on Microsoft.
    • Double click on Windows.
    • Double click on CurrentVersion.
    • Double click on Uninstall.
    • Single click on SpamKiller so it is highlighted then press the Delete key on the keyboard to remove this entry.
  4. Close the Registry Editor by clicking the X in the top right corner.

Remove the SpamKiller Shortcuts:

  1. Click on the Start button.
  2. Click on All Programs (or Programs).
  3. Click on the McAfee folder.
  4. Right click on McAfee SpamKiller and choose Delete.
  5. Close the Start Menu.

Delete the SpamKiller Files:

  1. Double click on the My Computer icon on the desktop.
  2. Double click on the C: drive.
  3. Double click on the Program Files folder.
  4. Double click on the McAfee folder.
  5. Single click on the SpamKiller folder.
  6. Press the Delete key on the keyboard to delete this folder. Answer Yes to any prompts about deleting files or programs.
    Note: If you receive any error messages about files being in use, reboot your computer into Safe Mode and attempt the above steps.

Delete the SpamKiller ADF File:

  1. Double click on the My Computer icon on the desktop.
  2. Double click on the C: drive.
  3. Double click on the Program Files folder.
  4. Double click on the McAfee.com folder.
  5. Double click on the Agent folder.
  6. Double click on the App folder.
  7. Single click on the MSK.adf file.
  8. Press the Delete key on the keyboard to delete the MSK.adf file.
    Note: If you receive any error messages about the file being in use, reboot your computer into Safe Mode and attempt the above steps.

Manual Uninstall of SecurityCenter:

If for some reason, you have removed all of your other McAfee programs and SecurityCenter will still not uninstall, do the following:

  1. Double-click on My Computer (on some XP systems, click Start My Computer).
  2. Double-click on drive C:
  3. Double-click on the Program Files folder
  4. Double-click on the mcafee.com folder
  5. Double-click on the agent folder
  6. Double-click on the app folder
  7. Delete any files that end with .adf by right-clicking the file and selecting Delete
  8. Use the Control Panel to remove SecurityCenter, as listed above.

 

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