Symptom:
When you try to install a device driver by using its installation program in Windows Vista, you are unsuccessful.
You may experience this issue if the following conditions are true:
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The driver uses an executable file-based installation program. |
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The installation program was not designed for Windows Vista. |
Cause:
Problems with executable file-based installation programs may occur if any one or more of the following conditions are true:
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The installation program is incompatible with Windows Vista. |
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The driver is incompatible with Windows Vista. |
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An issue occurs that is related to the user rights that are required to install the driver. |
Resolution:
To resolve this problem, run the driver installation program in compatibility mode. Or, use an account that has administrative credentials to run the driver installation program. You can also locate the .inf file for the driver, and then manually install the driver.
Important: Before you use one of these methods, we recommend that you contact the device manufacturer or the driver manufacturer for more information about how to install the driver in Windows Vista.
To run the driver installation program in compatibility mode
Configure the driver installation program to run in Microsoft Windows XP Service Pack 2 compatibility mode. To do this, follow these steps:
1. |
Locate the executable file for the driver installation program. |
2. |
Right-click the file, and then click Properties. |
3. |
In the PackageName Properties dialog box, click the Compatibility tab. |
4. |
Click to select the Run this program in compatibility mode for check box, click Windows XP (Service Pack 2) in the Run this program in compatibility mode for list, and then click OK. |
5. |
Double-click the executable file to start the installation program. |
To run the driver installation program by using administrative credentials
Configure the driver installation program to run in the context of the Administrator account. To do this, follow these steps:
1. |
Locate the executable file for the driver installation program. |
2. |
Right-click the file, and then click Run as administrator. |
3. |
Follow the steps to install the driver. |
To locate the .inf file and manually install the driver
Use Device Manager to install the driver. To do this, follow these steps.
Step 1: Locate the .inf file
Locate the .inf file that is included with the driver installation program. Generally, the .inf file is located in one of the following folders on the driver installation media:
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In the same folder as the Setup program. |
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In a subfolder that is in the folder that contains the Setup program. Generally, the subfolder has a name such as Windows XP, Drivers, or WinXP. |
If the driver files are packaged in a single executable file, you may be able to extract them or otherwise access them. To do this, use one of the following methods, as appropriate for your situation:
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Use a file compression program to extract the files. |
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Use the Windows Compressed Folders feature to extract the files. |
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Extract the contents from the .cab file. |
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Locate the files in the Temp folder.
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Step 2: Manually install the driver
After you locate the .inf file for the driver that you want to install, manually install the new driver. To do this, follow these steps:
1. |
Click Start, right-click Computer, and then click Properties. |
2. |
In the Tasks pane, click Device Manager. |
3. |
In Device Manager, locate the device for which you want to install the driver. |
4. |
Right-click the device, and then click Update Driver Software. |
5. |
Click Browse my computer for driver software, click Let me pick from a list of device drivers on my computer, and then click Have Disk. |
6. |
In the Install From Disk dialog box, click Browse, locate an .inf file for the device driver that you want to install, and then click Open. |
7. |
Follow the steps in the Update Driver Software DeviceName dialog box to update the driver. |
The information in this article applies to:
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Windows Vista Business |
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Windows Vista Enterprise |
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Windows Vista Home Basic |
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Windows Vista Home Premium |
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Windows Vista Ultimate |
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Windows Vista Enterprise 64-bit edition |
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Windows Vista Home Basic 64-bit edition |
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Windows Vista Home Premium 64-bit edition |
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Windows Vista Ultimate 64-bit edition |
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Windows Vista Business 64-bit edition |
Keywords: MS Article ID 927524
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