Windows XP Stops responding during shutdown

Symptom:

When you shut down your Microsoft Windows XP-based computer, Windows may intermittently stop responding (hang), and you receive the following message:

Saving your settings.

During this time, you may be able to move the pointer, but the computer may not respond when you press CTRL+ALT+DEL.

Cause:

This problem may occur if all the following conditions are true:

You have East Asian Language support installed on your Windows XP-based computer and the Input Method Editor (IME) selected as your default input language.

You have the Welcome screen turned on.

Resolution:

To resolve this problem obtain the latest service pack for Microsoft Windows XP. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Status:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed below.

This problem was first corrected in Windows XP Service Pack 1.

The information in this article applies to:

Microsoft Windows XP Professional

Microsoft Windows XP Home Edition

Keywords: MS Article ID 307274

 

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