Important:
This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the link:
Symptom:
When you try to start or stop the Print Spooler service, or when you click Start and then click Printers and Faxes, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs to close.
When you try to print, you may receive the following error message:
Operation cannot be completed.
Cause:
This issue may occur if the correct installation and functionality of a newly installed printer is affected by an existing third-party printer driver or service.
For example, this issue may occur if the LexBCE custom printer driver from Lexmark is installed on your computer before you add another printer.
Resolution:
Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might result in reinstalling the operating system.
1. |
Start the computer in Safe mode. |
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2. |
Start Windows Explorer, and then delete all files and folders in the following two folders:
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3. |
Click Start, click Run, type regedit in the Open box, and then press ENTER. |
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4. |
Navigate to and then click the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86 View the list of subkeys. There should be only the following subkeys:
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5. |
If there are any keys other than those listed in step 4, follow these steps:
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6. |
Navigate to and then click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key. View the list of subkeys. There should be only the following subkeys:
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7. |
If there are any keys other than those listed in step 6, follow these steps:
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8. |
Disconnect the printer cable from the computer, and then restart the computer. |
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9. |
Reconnect the printer cable to the computer, install the printer according to the manufacturer's installation instructions, and then try to print a test page. |
The information in this article applies to:
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Microsoft Windows XP Home Edition |
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Microsoft Windows XP Professional Edition |
Keywords: MS Article ID 810894
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