Summary:

Keyboard issues are relatively easy to troubleshoot. If the cu has another keyboard available then try that keyboard or if the cu has another system avaialble then test the keyboard on that system. Remember when the keyboard is unplugged the system will usually need to be rebooted before it will work again.

Wireless Keyboard:

If only some of the keys don't work skip to the section Some Keys Don't Work below.

1. Resynchronize the keyboard. Press the connect button on the keyboard for 5 seconds. Then press the connect button on the receiver for 5 seconds
2. Change the batteries.
3. Try reseating the receiver if possible.
4. Try positioning the keyboard closer to the receiver.
5. Skip to the section Generic Troubleshooting below.

Some Keys Don't Work:

1. Check if any of the num lock key, shift lock key, etc are causing the issue. This is especially prevalent on laptops which don't have a distinct numeric keypad.
2. If it's only the multimedia or hotkeys that don't work then try installing the specialized multimedia keyboard software that came with the system/keyboard.
3. Try reseating the keyboard and rebooting.
4. Go into Accessibility Options in Control Panel and check that Sticky Keys, Filter Keys and Toggle Keys are all switched off.
5. Check if the problem occurs in the BIOS. A good screen to test with is the create BIOS password screen if the keys don't work here then a new keyboard is in order.
6. Continue on to Generic Troubleshooting.

No Keys Work:

1. Try reseating the keyboard and rebooting.
2. Try power draining the system. This can be particularly effecitive with a laptop.
3. If this is USB try a different port.
4. Try entering BIOS - if you cannot get into BIOS then the keyboard probably needs to be replaced.
5. Go on to Generic Troubleshooting below.

Generic Troubleshooting:

1. Try uninstalling and reinstalling the keyboard driver and reboot
2. Try system restore back to before the problem occurred
3. Check for malware or 3rd party software that may be interfering with the function of the keyboard.
4. FFR or replace/upsell a new keyboard.

 

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