Symptom:
When you start Windows XP, you may receive an error message that is similar to one of the following:
Lsass.exe: Entry Point Not Found
The procedure entry point _resetstkoflw could not be located in the dynamic link library Msvcrt.dll.
-or-
Services.exe: Entry Point Not Found
The procedure entry point _resetstkoflw could not be located in the dynamic link library Msvcrt.dll.
After you press OK, a blank desktop appears on the computer screen. The pointer may be present and working. However, there is nothing to click, and the keyboard does not work.
Cause:
This issue may occur if you replaced the Msvcrt.dll file with a third-party version that does not contain the _resetstkoflw (recovery from stack overflow) function.
Resolution:
To resolve this issue, use the Windows XP Recovery Console to replace the Msvcrt.dll file with the original version. To do this, follow these steps:
1. |
Insert your Windows XP CD-ROM into the computer's CD-ROM drive or DVD-ROM drive, and then restart your computer from the CD-ROM. |
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2. |
At the Welcome to Setup screen, press R to start the Recovery Console. |
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3. |
Press the number key that corresponds to the installation that you want to repair, and then press ENTER. |
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4. |
Type the Administrator password, and then press ENTER. |
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5. |
With the Windows XP CD-ROM still in the CD-ROM drive or DVD-ROM drive, type the following commands, pressing ENTER after each command:
Note: BootDriveLetter refers to the drive letter of the boot drive. In other words, it refers to the drive where the Windows folder is located, which is probably drive C. CD-ROM_or_DVD-ROM_Drive_Letter refers to the drive letter of the CD-ROM or the drive letter of the DVD-ROM drive. The CD-ROM drive or the DVD-ROM drive are frequently located in drive D. |
Note: The retail version of the Msvcrt.dll file is dated 23-Aug-2001. It was included with Windows XP and has the following properties:
Modified 8.23.01
Size - 315 KB (322,560 bytes)
Version - 7.0.2600.0
More Information:
This version contains the _resetstkoflw function.
To view the functions in a .dll file, use the Dependency Walker utility (Depends.exe), which is available with Windows XP Support Tools. To install Windows XP Support Tools, insert your Windows XP CD-ROM in the CD-ROM or DVD-ROM drive, click Start, click Run, type CD-ROM_or_DVD-ROM_Drive_Letter:\Support\Tools\Setup.exe in the Open box, and then press ENTER.
The information in this article applies to:
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Microsoft Windows XP Home Edition |
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Microsoft Windows XP Professional Edition |
Keywords: MS Article ID 324762
Related Topics :
